The Ekiti State Internal Revenue Service (EKIRS) recently held a staff training program to strengthen taxpayer relations and service quality.
Over fifty revenue officers gathered at Lady Jibowu Hall in Ado-Ekiti for this capacity-building initiative focused on improving public engagement.
Executive Chairman Mr. Olaniran Olatona opened the session by stressing the need for professional growth in tax administration.
He commended staff efforts in driving state revenue while outlining plans for ongoing skills development across all service levels.
Practical workshops covered EKTIN registration procedures, current tax legislation updates, and FIRS operational guidelines.
Seasoned facilitators including Mr. David Alao and Mrs. Bosede Oluboyo shared field-tested strategies for resolving taxpayer concerns efficiently.
Interactive drama sketches brought learning to life by simulating common taxpayer interactions.
These role-playing exercises demonstrated proper conflict resolution techniques while emphasizing respectful communication and emotional intelligence in public service.
The event also honored outgoing officer Mr. Abubakar Abdulsalam for his exemplary service record.
Colleagues praised his dedication as management presented a recognition award for his contributions to the agency’s growth.
Senior officials including Mr. Joseph Olorunfemi participated actively throughout the program.
Attendees particularly valued the training’s hands-on approach, noting how case studies and group discussions provided actionable solutions for daily challenges.
This initiative reflects EKIRS’s commitment to transforming tax administration through continuous staff development.
By equipping personnel with modern engagement tools and customer service skills, the agency aims to build public trust while optimizing revenue collection processes.
Participants left the session with renewed motivation to implement learner-centered approaches in their work.
The training’s success has prompted plans for quarterly refresher courses to maintain service excellence standards across all EKIRS offices statewide.
Through such targeted capacity building, Ekiti’s revenue service continues evolving into a model taxpayer-centered institution.
These efforts ultimately support the state government’s broader development objectives while ensuring fair and transparent tax administration for all citizens.
The program’s participatory design has set a new benchmark for professional training within Nigeria’s public sector revenue agencies.
Officials confirm the next training cycle will incorporate digital literacy modules to keep pace with technological advancements in tax collection.
This forward-looking approach demonstrates EKIRS’s dedication to maintaining relevance in an increasingly digital fiscal environment while preserving essential human elements of public service.
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